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Return & Exchange Policy

Unused and unopened products may be returned within 30 days of receipt for a full refund less the original shipping/ delivery cost. Customers are responsible for any return shipping costs. Used, opened, and/or final sale items cannot be returned. Home Goods, personalized stationery, and framed art prints are final sale, non-refundable, and cannot be returned.  Customers are responsible for wallpaper return shipping costs. Wallpaper Samples are all final sale. We accept returns for all styles in our apparel collection within 30 days as long as the item(s) is/are in unused, pristine condition with original tags attached and hygienic liners intact.

If you wish to return an item that was gifted to you, please contact the.art.carte@gmail.com
Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment

How do I return an item?

1. Make sure that your order qualifies

Unused and unopened products may be returned within 30 days of receipt.
Apparel may be returned as long as the item(s) is/are in unused, pristine condition with original tags attached and hygienic liners intact. Home goods,  personalized orders, framed art prints, and items marked final sale are not eligible for returns.

2. Await credit

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact the.art.carte@gmail.com

 

Do you offer exchanges?

We do not offer exchanges at this time, but we will always try to be as accommodating as we can. Please feel free to contact the.art.carte@gmail.com

Do you offer price adjustments? 

We offer a one-time price adjustment on full-price purchases only within 5 days of your order being placed. We will refund the price difference to your original form of payment. Refunds cannot be placed on a gift card unless that was the original payment method used. We are not able to honor gift with purchase promotions on orders that have already been placed. Requests for price adjustments can be sent to the.art.carte@gmail.com

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